Sporty Desk
Customer support ticket triage desk built for handling member requests, escalation flows, and status tracking.
What I Built & Process
01
Problem Statement & Need
Managing support requests across Discord and email without centralized ticket tracking caused missed follow-ups, slow resolution times, and unorganized escalation logs.
02
Architecture & System Design
Designed a clean ticket triage dashboard with priority queues, category tags (Billing, Technical, Account), resolution timers, and explicit escalation routing.
03
Shipped Outcome
Shipped live to `sporty-desk.pages.dev` as a working prototype for customer support operations and ticket workflow demonstrations.